Global Sales Support Expands Chat Functionality
Delta is proud to announce the launch of the industry’s first Sales Support Chat functionality to travel agency partners. Through Delta Professional, Delta’s industry-leading travel management portal, Global Sales Support’s Chat feature will give travel agents real-time access to Global Sales Support Associates.
In addition to phone support, this brand-new communication tool is part of Delta’s effort to bring more ways to engage our Global Sales Support team and receive expert service at a moment’s notice. This new Chat function will allow agencies to stay on the phone with customers while chatting with GSS to resolve almost any requests. Accounts can continue to also connect with GSS through the phone or email and can use the self-service tools on Delta Professional. Currently, GSS only supports DL ticket stock (006) requests through Chat, and can assist with most support requests handled by phone today.
Additional information on the new Chat functionality:
Chat is available to travel agents after logging in to their account on Delta Professional.
Travel agents can choose to Chat on almost any topic that can also be handled over the phone by a GSS Associate. The new Chat feature allows for one session at a time per browser and is available Monday – Friday from 9:00 a.m. – 6:00 p.m. ET.
Due to privacy considerations, if credit card information is needed to complete a transaction over Chat, the GSS Associate will provide a call-in number to continue the conversation over the phone.
When travel agents are working on behalf of a corporation, they should provide that account’s Corporate PIN upon logging into Chat. Including the Corporate PIN will ensure that GSS can apply the appropriate corporate benefits to the traveler’s PNR.
For technical support issues or access to Delta Professional login credentials, please send an email to firstname.lastname@example.org.
To learn more about the new Chat functionality, please refer to the resources listed below: