Last week, Aeromexico ran a schedule change and rebooked all DL-marketed, AM-operated flights for travel beginning June 9, 2021 and beyond to AM-marketed, AM-operated flights. The original schedule change did not always provide the Travel Agency PNR with a confirmed AM segment, making it difficult for the Travel Agency to reissue their own tickets.

Delta and Aeromexico understand how important it is for the Travel Agency to maintain control of their tickets when a schedule change occurs. To assist our mutual Travel Agency partners with ticket reissues, Delta and Aeromexico worked together and found a solution which allows Aeromexico to message the Travel Agency’s GDS to provide the Travel Agency PNR with a confirmed AM segment; which will allow the Travel Agency to reissue and maintain control of their tickets.

While the solution was being worked on, to ensure there were no check-in failures for our mutual customers, Delta has reissued all DL006 tickets for travel originating June 9 through June 11. Effective immediately, once the AM segment is confirmed in their PNR, Travel Agencies will be able to reissue all DL 006 tickets for travel originating June 12 and beyond.

Travel Agency PNRs

Travel Agency PNRs will receive the flight updates via schedule change notification. To ensure that the ticket is check-in ready for the customer, Travel Agencies must process the schedule change notification and reissue these tickets as follows:

1.       Accept the schedule change notification using Delta’s normal schedule change procedures

2.       Manually store the fare using the fare from the original ticket

3.       Add the following OSI message to the PNR: 

OSI DL REISSUE DUE TO DL/AM SKED CHG

4.       Add the following endorsement box remark:

SKD CHG DL1234 25JUL2021 (1234 = DL flight number)

5.       Reissue as an even exchange. No waiver code is needed.

Reservation Reconfirmation and Customer Contacts

To be prepared for any last-minute changes, Delta and Aeromexico strongly recommends that customers reconfirm their flight information several days prior to departure. The best way to reconfirm a reservation for Delta flights is to enter the Delta Record Locator in the “My Trips” section on delta.com. The best way to reconfirm a reservation for Aeromexico flights is to enter the Aeromexico Record Locator in the “My Trips” section on Aeromexico.com.

As a reminder, it is important that travel agents enter a customer email address in every reservation they make. This allows Delta to notify a customer, via email, if there are any changes to their reservations prior to departure.

Questions

Please contact Global Sales Support or Delta Reservations  with any questions or for any further assistance needed.