New Travel Requirements for Travel to China
Effective immediately, all customers traveling to China are required to complete the required seven days of health monitoring and associated “Personal Health Monitoring Form”. A link to the “Personal Health Monitoring Form” can be found on the Delta Discover Map on delta.com. Customers may Use Delta’s interactive Delta Discover Map to find out which countries are open for travel and get details on any potential entry requirements.
This new requirement applies to all customers who are eligible to enter China based on entry guidelines, and it is the responsibility of the customer to meet all entry requirements stated by the Chinese government. Please refer customers to the local Chinese Consulate for assistance with updated guidelines.
Customers with connecting itineraries may need to adjust their flights to allow for this seven-day health monitoring period at the gateway city.
Customer Awareness for the New Travel Requirements
Delta will not proactively communicate this new requirement to customers. The customer is ultimately responsible for understanding and following the guidelines set by the country they are travelling to or through.
If customers still intend to travel:
Travel Agencies may contact Global Sales Support or Delta Reservations for reaccommodation assistance.
If customers intend to cancel:
Customers with Main Cabin (and higher) tickets may cancel their reservations free of charge and use the value of their ticket for future travel.
Customers who have purchased Basic Economy tickets:
- Before Dec. 31, 2021, may cancel and retain the full value of their ticket for use on a future Delta flight.
- On or after Jan. 1, 2022, per the updated Basic Economy policy, may cancel their travel and retain a partial credit for future use*
*Please note: Travel Agencies may use the information from the “Basic Economy (BE) Cancellation Charge Exception in the Policy Library on the Delta Professional Travel Agency website, to view the procedures for using the partial credit from a Basic Economy ticket, for future use.