Delta named No. 1 in Business Travel News Survey for 12th consecutive year
Corporate travel professionals have rated Delta No. 1 in the annual Business Travel News Airline Survey for the 12th year in a row, citing the airline’s response to evolving customer needs as well as their unwavering commitment to consistently communicate with their travelers. Delta led in nearly every category, increasing its overall score comparative to 2019.
“We're humbled to be recognized once more with this esteemed honor. It goes without saying, but this recognition would not be possible without the loyalty and support of our incredible corporate customers and partners, and of course, our world-class Delta team,” said Steve Sear, E.V.P. – Global Sales and Distribution. "We’ll never stop investing in our people, service, network, fleet and infrastructure to deliver the seamless travel experiences we know our customers expect and deserve.”
Business Travel News – the leading global source of business travel information and intelligence – reaches more than 44,000 corporate customers who are responsible for setting travel policy, managing, and buying business travel/meetings for their companies.
The annual survey asks corporate travel professionals to rank airlines on a variety of attributes, including customer service and the overall Sales relationship, distribution, network and products and services.
Among the valued actions Delta undertook in 2022:
- Launching Delta Business, a robust set of business travel tools, products and services under one, all-encompassing travel solution.
- Delta continued to honor its operational performance commitment – launched in 2015 as an industry-first initiative – and is the only U.S. global carrier to do so.
- Taking significant, meaningful steps to stabilize the operation, such as right-sizing the airline’s schedule, adding buffer time in crew scheduling, increasing boarding time and accelerating training and hiring across the operation, bringing on more than 15,000 people since the beginning of 2021.
- Strategically building back our global network in a measured way with a focus on corporate needs, while simultaneously adding brand-new destinations like Cape Town, Geneva and Stuttgart.
- Introducing new digital self-service capabilities – to U.S.-based, qualifying B2B customers – to issue digital Delta Sky Club passes and Complimentary Medallion Status.
- Launching a new interactive, Sustainability On-Demand dashboard for customers to track CO2 emissions, progress and top travel markets based on their emissions footprint.
- Unveiling two brand-new terminals at New York’s LaGuardia and LAX - multi-year infrastructure projects that represent the airline’s decade-long, $12 billion investment to transform the travel experience on the ground and in the air.
- The airline also opened or expanded six Delta Sky Clubs this year, including opening the first Sky Club at Tokyo’s Haneda Airport – the only club there operated by a U.S. airline.
- Bringing on new fleet such as the A321neo, the experience-rich, fuel-efficient narrowbody jet that reinforces the company's position as an industry leader in environmental sustainability.
- Continuing to bring small, diverse food and beverage brands onboard, as well as plant-based food options and mindful entertainment to travel well.
- Ensuring corporate customers remained well-informed, providing frequent and transparent communication as well as swift problem resolution.
“Our sales mission of 'Listen. Act. Listen’ has always been central to our business model, and it was essential that we continued to emulate it day in and out as the industry rebuilt this year,” said Bob Somers, S.V.P. – Global Sales. “No matter the challenges, Delta people will keep striving to support your business travel needs and earn your loyalty, and to be better for you today, tomorrow, and beyond. And to the Delta teams across the globe, we can’t thank you enough for delivering the Delta Difference every single day.”
Delta is proud to be America's most-awarded airline, consistently recognized for excellence in everything from passenger experience to customer service, operational performance to workplace culture. This year, Delta has received top honors from Forbes, Fortune, Wall Street Journal and Conde Nast Traveler, to name a few.