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Policy Library

Self-Service Exceptions
Canceled Fare/Fare Increase Policy
Duplicate Ticket Refunds
Main Cabin Fare to Premium Fare Ticket Exchange Policy
Name Correction Policy
One (1) Day After Ticketing Refund Window for BSP Agencies Worldwide for 006 Tickets
Schedule Change & Irregular Operations
Delta Messenger
Irregular Operations Policy (IROP)
Schedule Change and Ticket Revalidation Policy
Travel Exception Policy - Travel Agent Guidelines
Reservations & Ticketing
Bulk and Net Fare Tickets and Bulk Fare Ticketing Policy
Cancel Ticket Coupon Check-in Status
Cancellation and Change Fee Policy
Compliance With IATA Standard of SSRCTCE/M/R Fields for Customer Contact Data
Compliance With IATA Standard of SSRCTCE/M/R Fields for Customer Contact Data
Complimentary Medallion Upgrade Reissue Procedure
Electronic Miscellaneous Document – Standalone (EMD-S)
Fare Downgrade Policy
Infant Ticket Information
Infants & Children
Interline Electronic Ticketing Agreements (IET)
International Ticket Reissue and Cancellation Policy
No Show Policy
Refund, Exchange and Void Guidelines
Robotic Inventory Recovery (RIR) Guidelines - Flight Firming
Same-Day Travel Changes
Ticket Information - General
Ticket Reissue Procedures – Domestic
Ticket Reissue Procedures – International Travel
Seat Programs
Air France and KLM Standard Seat Selection
Other Seating Information
Preferred Seating
Travel Documentation
Canada’s Entry Requirements
Electronic System for Travel Authorization (ESTA) and Visa Waiver Program (VWP)
The REAL ID Act
Travel Documentation and Other International Travel Requirements
Special Fare Programs
Bereavement Fare – Domestic Travel
Bereavement Fare – International Travel
Group Travel
Medical Fare Program
SkyTeam Travel Passes
Unique Taxes & Fees
External Reissue Charge (ERC)
International Passenger Service Charge for the Philippines (LI Tax Code)
Taxes and Carrier-Imposed Fees
Distribution & Revenue Recovery
Carrier Distribution Policy
Carrier Distribution Policy (Spanish)
Commissions
Debit Memo Fees
Delta 006 Ticket Stock Restrictions
Delta's Debit Memo Policy
Delta's GDS Booking Policy
Notice of Booking Policy Enforcement - Canada & Bermuda
Payment Acceptance Policy and Alternative Transfer Methods
Reporting Ticket Fraud, Credit Card Fraud, and Ticketing Abuse
Retroactive Commission Claims
Validation to Sell Delta-Plated Tickets
Government & TSA
Advanced Passenger Information System (APIS) Program
Batteries
Cabotage
DOT Compliance Requirement on Fee and Tax Display
Sanctioned Countries and Carriers
Secure Flight Passenger Data Program (SFPD)
Trusted Traveler Programs

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Network Update Archive
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Policy Update Archive
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Agent Resources

Coronavirus-Related
Corporate Name Change Exception - Book with Confidence
Face Masks and Face Mask Exception Process
Resources for Coronavirus International and Regional Travel Restrictions
Travel Agency Process to Extend Ticket Validity Due to COVID-19 For Delta 006 Tickets
Waiver Definitions for Cabin to Cabin, Class to Class and Change Fee for Travel Exception Policy
Benefits
Delta's Agency Discount (AD) Program - For Travel Agents Outside of the US and Canada - For Travel Originating Outside of the US and Canada
Delta/KLM Agency Discount (AD) Program - For Travel Agents Worldwide - For Travel Originating in the US, Canada and Mexico
General Information
A350 Aircraft Information
Aircraft Info
Branded Product Mapping Guide - International Premium Fare Products
Contracts of Carriage
Delta Scheduled Service to Cuba – FAQs
Delta and Partner Flight Schedules
Delta's Fare Basis Code Structure
General Contact Information
Identifying and Servicing Post-Purchase Upgrades
Media Library
Tax Information
Partner Information
Class Mapping
Codeshare Partners
Delta - Aeromexico Joint Cooperation Agreement
Delta and Korean Air Transpacific Joint Venture
Delta and Virgin Australia Trans-Pacific Joint Venture
Delta, Air France, KLM and Alitalia Trans-Atlantic Joint Venture
Delta-Virgin Atlantic Transatlantic Joint Venture
Equity Partners
KL 074 Ticket Stock Reintroduction in the U.S. and Canada - FAQs
SkyTeam Alliance
Tools & Queues
Delta Queues - Fare Quote Requests for Prepaid and International Itineraries
Delta Queues - PNR Discrepancy, Seats and CHML for DL*/AF or KL-operated Flights

Products & Services

Baggage
Baggage - Update to IATA Baggage Allowance and Charge Rules
Baggage Information
Delta's Through-Check Baggage Policy
Extra Seat - Cabin Baggage
Check-in
Check-in Options
Check-in Requirements
Delta One® At LAX
Sky Priority®
eCertificate Programs
Delta eCredits
Delta eGift/Gift Cards
In-flight
Delta Comfort+®
Delta One ®
Delta Premium Select
Entertainment/Movies
First Class
In-flight Wi-Fi
Main Cabin
Meal Service
Sky Magazine
Special Meal Requests (SPML)
Other Programs & Services
Basic Economy
Charter Flights
Delta Cargo
Delta Meeting Network
Delta Shuttle®
Delta Sky Club®
Delta Vacations®
Delta's Universal Air Travel Plan (UATP)
Fly Delta App
Latin Travel Guide
SkyBonus®
Trip Extras
Other Transportation
Europe - Train Service from AMS
Pet
Pet Policies
Service and Support Animals
SkyMiles
SkyMiles® - Complimentary Medallion/Elite Upgrades
SkyMiles® Program
Special Services
Assistive Devices
Extra Seat - Personal Comfort
Onboard Medical Oxygen
Peanut Allergy Policy
Travelers with Disabilities
Unaccompanied Minor (UMNR) Service
Wheelchair Services
 
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